bd330: Privacy Policy

Your privacy matters at bd330. This policy explains in plain terms what personal data we collect when you use our platform, how we use that data, and what choices you have. Please read it before you create an account.

Who We Are at bd330

bd330 operates the online casino and sports betting platform at bd330.club, serving players in Bangladesh. When this policy says "we", "us", or "our", it refers to bd330 as the data controller for all personal information collected through our website and mobile app.

What Data We Collect

We only ask for information that is genuinely necessary. Here is what we collect at different points of your journey with us.

When you register

• Full name and date of birth
• Mobile number (used for bKash, Nagad, Rocket, Upay payments)
• Email address
• Preferred currency (BDT)
• Password (stored as a one-way hash — we never see the plain text)

When you deposit or withdraw

• bKash, Nagad, Rocket, or Upay account numbers linked to your profile
• Bank account details (for bank transfers)
• Transaction IDs generated by your payment provider

When you submit identity documents

Before processing your first withdrawal, we ask for one of: National ID Card (NID), Passport, or Driving Licence. The document is reviewed within 6 hours and stored securely. We do not retain physical copies after verification is complete.

Automatically collected data

• IP address and approximate location (city level)
• Device type, operating system, and browser version
• Pages visited, session duration, and bet history
• Cookie identifiers (see the Cookies section below)

Why We Collect It

We use your data for the following purposes, and nothing else.

• Account management: creating and securing your bd330 account, processing logins, resetting passwords.
• Payments: processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, or bank transfer; confirming that transaction amounts match.
• Identity checks: confirming you are aged 18 or over and that the payment method belongs to you, before we release a withdrawal.
• Customer support: our 24/7 live chat team needs account details to resolve issues quickly.
• Responsible gambling: monitoring play patterns so we can flag unusual activity and offer self-exclusion tools when needed.
• Legal obligations: retaining transaction records as required by applicable law.
• Service improvement: aggregated, anonymised analytics to improve page speed, game loading, and app performance.

How We Store and Protect Your Data

All data is stored on servers protected by TLS/SSL encryption in transit and AES-256 encryption at rest. Access is restricted to staff who need it to do their job. We conduct regular security audits and penetration tests. Payment credentials are never stored on our own servers; they go directly to your mobile money provider's encrypted gateway.

Despite these measures, no internet transmission is completely risk-free. If you suspect your account has been compromised, contact our live chat immediately so we can lock the account while you change your password.

Sharing Your Data

bd330 does not sell personal data. We share only what is strictly necessary, and only with:

• Payment providers (bKash, Nagad, Rocket, Upay, your bank) to process transactions.
• Game providers such as Evolution, JILI, Red Tiger, KA Gaming, Habanero, and FA Chai — only your anonymised player ID passes to them, never your name or mobile number.
• Legal authorities, if we receive a valid court order or regulatory request.
• Fraud prevention services, to detect stolen cards or account takeovers.

Any third party we work with is bound by a data processing agreement. They may not use your information for their own marketing.

Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your language preference, and understand which games load slowly on mobile. We do not use third-party advertising cookies or sell browsing data to ad networks.

Cookie types we use

• Essential cookies: required for login sessions and security tokens. These cannot be disabled.
• Functional cookies: remember your preferences (e.g. preferred deposit method). You can clear these in your browser settings.
• Analytics cookies: anonymised page-view counts via our own analytics stack. No third-party analytics scripts run on this site.

Your Rights as a Player

You have the following rights regarding your personal data held by bd330.

• Access: request a copy of the data we hold about you.
• Correction: ask us to fix inaccurate details (e.g. a misspelled name).
• Deletion: request that we delete your account and associated data, subject to any legal retention obligations.
• Restriction: ask us to pause processing your data while a dispute is being resolved.
• Portability: receive your transaction history in a machine-readable format.
• Objection: object to processing based on legitimate interest, including profiling for responsible gambling checks.

To exercise any of these rights, contact us through the 24/7 live chat on bd330.club. We will respond within 30 days. If your request involves deleting an account with an active withdrawal balance, we will process the withdrawal first.

How Long We Keep Your Data

We keep account and transaction records for as long as your account is open, plus an additional period required by applicable financial regulations. If you close your account, we delete or anonymise personal identifiers within 90 days, except where law requires a longer retention period (typically financial records must be held for several years). Analytics data is aggregated and anonymised after 13 months.

Players Under 18

bd330 is strictly for adults. We do not knowingly collect data from anyone under 18. During identity checks, if documents show a player is under 18, the account is closed immediately and any deposit balance is returned. If you believe a minor has created an account, please alert us through live chat so we can act right away.

Updates to This Policy

We may update this policy when our services change or when regulations require it. When we make a material change, we will post a notice on the site and, where practical, send a message to your registered mobile number. The "last updated" date at the top of this page always reflects the current version. Continuing to use bd330 after a policy update means you accept the revised terms.

Contact Us

For any privacy-related question, data access request, or complaint, reach our team through the 24/7 Live Chat on bd330.club. Our support team can escalate data requests to the privacy team internally. We aim to acknowledge all requests within one business day and resolve them within 30 days.